Troubleshooting
Common integration problems and their fixes.
These are the problems that integrators meet most often, with their fixes. Each page of these docs also has its own troubleshooting section.
Open the browser console first. The editor writes its warnings and errors there, each starting with [MediaEditor].
Blank editor
License rejected
The page shows "License Validation Failed", with a message and a reference line. The message names the problem:
| Message | Fix |
|---|---|
| No licence key was given to the editor. | Pass licenseKey. In a framework, check the name of the environment variable. |
| This licence key was not recognised. | Copy the whole key again. A development key does not work in a production build of your application. |
| This licence key is not valid for (host name). | Use a production key for this domain. A development key works only on your own computer. |
| This licence key expired on (date). | Create a new key at app.layermetry.com/licenses. |
| This licence key does not start until (date) | Set the clock of the device automatically. |
| The editor has not been able to confirm its licence with Layermetry for (period). | Allow requests to the license server. See Service outages. |
See Error codes for every code. To learn about problems before users do, pass onLicenseState. See License validation.